Welcome to the Lovzar.By accessing or using the Website, you (“you” or “User”) signify that you have read, understand and agree to be bound by these Terms of Use (“Terms of Use” or “Agreement”).

Please read this Agreement carefully. This Agreement sets out the legally binding terms of your use of the Website. Your use of the Website constitutes your understanding, acceptance, and agreement to these Terms of Use. We reserve the right, at our sole discretion, to change, modify, add, or delete portions of these Terms of Use or the Privacy Policy at any time without further notice. Such revisions are effective immediately after we give notice thereof, which we may do by revising the “Date of Last Revision” date of these Terms of Use or by otherwise posting on the Website, or by email or conventional mail, and/or by any other means that provide reasonable notice. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms of Use. This Agreement includes and incorporates the Privacy Policy.

If you do not agree to abide by these or any future Terms of Use, do not use or access (or continue to use or access) the Website. It is your responsibility to regularly check the Website to determine if there have been changes to these Terms of Use and to review such changes. You agree that the Company shall not be liable to you for any delay or other damages that might result from any changes to the Terms of Use, if any.

We reserve the right, in our sole discretion, to deny, restrict, suspend, or terminate your access to all or any part of the Website at any time, and/or to remove your profile, account, and/or other information for any or no reason, with or without prior notice or explanation, and without liability if we determine that you have violated this Agreement or pose a threat to the Website and/or its Users.

Responsive Customer Support

Availability: Our customer support team is available to assist you with any questions or issues.

Contact Options: Contact options include email and phone for your convenience.

Feedback and Improvement

Welcome: We welcome feedback from our customers as it helps us improve our products and services.

Enhancement: Your input allows us to better meet your needs and enhance your shopping experience.

Consumer Disputes

Resolution Process: Lovzar values customer satisfaction and seeks to resolve disputes promptly and fairly.

Support Contact: Customers are encouraged to contact our customer support team to address any concerns or disputes regarding their purchases.

Mediation and Arbitration: In the event of unresolved disputes, Lovzar may engage in mediation or arbitration to find a mutually beneficial solution. Both parties will have the opportunity to present their case, and a neutral mediator or arbitrator will facilitate the resolution process.

Fraud Prevention

Measures: Lovzar implements robust fraud prevention measures to safeguard against consumer, third-party, and employee fraud.

Monitoring: All transactions are monitored for suspicious activity, and appropriate action will be taken to mitigate fraud risks.

Reporting: Customers, third parties, and employees are encouraged to report any suspected fraudulent activity to Lovzar’s fraud prevention team. Reports will be thoroughly investigated, and necessary actions will be taken to address the fraudulent behavior.

Consumer Complaint Policy

Submission: Lovzar welcomes feedback and complaints from consumers regarding their experiences with our products and services. Complaints can be submitted through various channels, including email and phone.

Investigation and Resolution: Upon receiving a complaint, Lovzar will conduct a thorough investigation to understand the nature of the issue and identify potential solutions. We are committed to resolving complaints in a timely and satisfactory manner, keeping the customer informed throughout the process.

Continuous Improvement: Lovzar views consumer complaints as opportunities for improvement and strives to address underlying issues to prevent recurrence. Feedback from complaints is used to enhance our products, services, and customer experience.

Governing Law 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed by the laws of Hong Kong.

COMPANY NAME : HONG KONG MIDA TECHNOLOGY CO.， LIMITED

ADDRESS : Unit 616, 6/F., Kam Teem Industrial Building, 135 Connaught Road West, Sai Wan, Hong Kong